We always want you to have a positive experience every time you shop with us. Occasionally, we know you may want to return items, and you have the right to cancel the purchase of most items within 14 days of the receipt date. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality. To exercise your cancellation right, please visit our Returns Centre. With defective items, we expect customers to notice and provide evidence within 7 days of receipt of delivery. Evidence must be included:

• - Unboxing video
• - Photos

sent to our support center via support@lekieu.com for further assistance.

*Must have information to protect customer rights.*

Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Most of our products are designed and Made-to-Order and we always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:

- Your order is confirmed but one of the items is sold out. We offer a refund to the original Payment for service assurance OR you can request for a refund by way of Store Credits / Loyalty Points for your convenience of placing future orders.

- Your order is completed but you received an Incorrect Item / Faulty Item (kindly also refer to our return policy).

- Your order is cancelled by us due to unexpected reasons.

• Invalid Address
• Invalid Card Owner Identity
• Missed Delivery (excluding the original shipping fee)
• Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)

*We only offer refunds by way of Store Credits / Loyalty Points in the above cases*

We will contact you as soon as the above issues arise, or do not hesitate to reach out to us at support@lekieu.com if you would need assistance in regard to the above issues.

In case you need to make changes to your order, please contact us at support@lekieu.com as soon as possible after the order is placed and we will try our best to assist you

• Remove duplicate items
• Increase an item’s quantity.
• Change your shipping address.
• Change your email address.
• Customize an item (extra fee might be applied)
• Change your size
• Upgrade shipping (If you already have a plan and need to expedite shipping)

*In case your order has been processed, your request for changes will not be applicable

LEKIEU does not offer a return label. Under the original condition, customers are expected to be responsible for the return cost or any additional costs incurred during the procedure. You can return via any shipping unit that provides the shipment service at your location. To guarantee your return process, please follow our policy and kindly provide the tracking code when you have dispatched the parcel.

Please bear in mind that any parcel that does not follow our return instruction process will be refused. LEKIEU cannot guarantee your item will be found and returned/refunded, and no compensation is provided for incorrect items sent to LEKIEU. Thus, please ensure you have sent a return request and received the approval email, which includes the return instruction.

We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (which is not always possible) and you would like them returned to you, we may ask you to cover the delivery cost.

*Please be aware that all unidentified returned items will be at LEKIEU’s disposal after 30 days from the date of returning arrival

We will not accept the return if we notice an unusual pattern or returns activity that does not comply with our Return Policy, or returning item(s) are different from the original return requests, or the items returned don't match what you had ordered, then we might have to decline your parcel.

Under certain circumstances, we might have to deactivate your account and any associated accounts to prevent repeat unrightful actions and ensure fairness among our customers.

*If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at kieu.kdl@gmail.comcom and we will be happy to discuss it with you.*

Under certain circumstances, your order is undelivered and sent Back/Returned to the sender for the following reasons:

• - Cannot contact recipient
• - Incorrect recipient information
• - Unpaid Import Duties & Customs
• - Refused Delivery

We will try our best to work this out and provide you with the most appropriate support that complies with our policy. Depending on each particular case, you might have to pay a re-shipping fee and/or Import Duties & Customs. We will contact you once we are notified about the above issue and provide you with relevant instructions.

*Please be aware that all Back to sender/Returned to sender items will be at LEKIEU’s disposal after 30 days from the date of returning arrival